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Step 1: Identify the Error The error occurs when a branch tries to print an invoice but is unable to do so. The Service Desk will try to access the invoice using OER 2 and receive the error message "Sales Order Not Found".
Step 2: Check if the Invoice Exists Try to find the invoice using OEI 1. If you cannot find the invoice, it means an error occurred and the order does not exist in the system. In this case, a new invoice needs to be created by the branch.
Step 3: Verify Invoice Status If you can find the invoice in OEI 1, it should show as "Paid and Invoiced" which means it has posted to the General Ledger (G/L).
Step 4: Resolve the Issue If the invoice exists and has been posted to the G/L, the branch can use OER 9 and print the invoice.