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Troubleshooting Printing Issues with OF App
If you're experiencing issues printing scanned items from the OF app, follow these steps to resolve the problem.
Step 1: Verify Printer and Network Connection
Before troubleshooting the OF app, ensure that:
- The printer is functioning correctly (no paper jams, error messages, or network issues)
- The OF device is connected to the correct network
Step 2: Check Print Queue
Verify that there are no issues with the print queue in Micron
Step 3: Select a Printer
If the above steps don't resolve the issue, it's likely that no printer is selected. To fix this:
- After recording the customer signature and displaying the confetti/Success message, select "POD Document".
- Tap the printer icon in the top-right corner.
- Select the Counter L03 printer and set the quantity to 1.
- Choose Done or Confirm.
- Select Print.
The document should now start printing. If you're still experiencing issues, further troubleshooting may be necessary.