Forwarding Branch Calls

Forwarding Branch Calls

1. Log into Zoom.us.
2. Go to Phone System Management, then Auto Receptionists.
   • If the user if from Tradewinds, scroll down to Sub Account List, select TradeWinds, then hit Manage this Account.
   • Once you're done with the TW account, you can hit the Back to Main Account link in the top left.
3. Open the AR for the branch that needs to be forwarded.
4. Hit Edit next to Route to.
5. Change Route to to Call Queue, then search for and select the branch the calls are being forwarded to.
6. Hit OK. This should now be routed.