Parking Calls on Zoom Phones

Using Call Park Keys on Yealink T46U

If you have 6 park keys already labeled on the buttons of your Yealink T46U, here's a simplified guide:

Parking a Call:

  1. During an Active Call: While on a call, press the park key where you want to park the call.
  2. The Call Will Be Parked: The call will be parked, and the caller will be placed on hold.

Park Key Labels:

The 6 park keys are usually labeled with specific extensions or park orbit numbers. Make sure to note the corresponding extension or orbit number for each key.

Retrieving a Parked Call:

  1. Dial the Park Orbit: Dial the extension or number corresponding to the park key where the call is parked.
  2. Answer the Call: The parked call will ring on your phone; answer it to retrieve the call.

Tips:

  • Park Key Indicators: The park keys usually have LED indicators that light up when a call is parked.
  • Call Park Timeout: If a parked call is not retrieved within a certain time (call park timeout), it may recall to the original extension or go to a designated voicemail.

Parking Calls on Zoom App with Park Button

If there's a dedicated "Park" button on the Zoom app's keypad or interface, you can use it to park calls easily. Here's an updated guide:

Parking a Call:

  1. During an Active Call: While on a call, press the "Park" button.
  2. The Call Will Be Parked: The call will be parked, and the caller will be placed on hold.

Retrieving a Parked Call:

  1. Go to the Phone Tab: Navigate to the "Phone" tab in the Zoom app.
  2. Find the Parked Call: Look for the parked call in the list of calls.
  3. Press the "Retrieve" Button: Press the "Retrieve" button to retrieve the parked call.

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